When will I get my bidder ID number?

You should receive your Bidder Id number which is sent out via email as soon as you submit your registration.  It should only take a few minutes to receive that email.  You must confirm your email address with the link provided in this email in order to complete the registration process.

How do I change my payment information, email or physical address or phone number?

Once logged in click the Account Profile link.  On the Profile page you are able to edit you profile information and to Change Payment information. 

My credit card was declined for an invoice. What do I need to do?

If you need to update or change your credit card information, login to your account and update your payment information. You can then go to your outstanding invoice and click to retry your credit card payment. There is also now a link on the unpaid invoice to update your payment information and then click the try card payment button to get a paid invoice.

I have an outstanding balance on an invoice, What do I need to do? 

Login to your account and update your payment information. You can then go to your outstanding invoice and click to retry your credit card payment. There is also now a link on the unpaid invoice to update your payment information and then click the try card payment button to get a paid invoice.

Is there a commission?

Yes. The winning bidder will be charged a 5% buyers premium which will be added onto the invoice. Sellers will have a commission as well, please see the Terms and Conditions.

How do I find out if I was successful bidder on an item?

You should received an email, text, or both about being a successful winner, as well as, receiving an invoice once invoices are processed for the day.  If you do not receive any of those notices, you can find your invoices by clicking on the Invoices link in the top menu bar once you are logged in. Check your Account Profile to make sure you are signed up to receive notifications, so that you receive them in the future.

I was a successful bidder and purchased an Item.  When will I be charged for the item, and receive an invoice? 

Invoices are created and billed once all items for the day have closed. This timing will vary from day to day depending on what all is closing. 

What if I do not receive an invoice via email?

You can find your invoices by logging in to the website then clicking on the invoices link on the top menu bar. Check your Account Profile to make sure you are signed up to receive notifications, so that you receive them in the future.

Is shipping of purchases available?

Per our Terms and Conditions, buyers are required to pick up their purchases within TWO days of the auction. Shipping is NOt available at this time.  However, you can arrange for a courie to transport your bird but cage purchase and and labor will be an extra charge. (When it is available, it is at the buyers expense and will need to notify Lucas Auction personnel of the intent to ship BEFORE the end of the auction.)  

How do I get my purchases?

Pick up instructions will be listed on your invoice. Arrangements to pick up the items are handled between the seller and purchaser.

What is a maximum bid?

A maximum bid is the maximum amount of money you are willing to spend on that item. All bids are considered by the computer as a maximum bid (or also known as a "proxy" bid).  The computer will bid for you  until someone out bids your maximum bid. At that point an email is generated to notify you that you have been out bid.

How long do we have to pick up purchased items?

Per our Terms Conditions, buyers will have TWO days after invoice date (end of the sale date) to pick up the merchandise. UNLESS it it a hand fed baby and all babies are required to be picked up the next day.  Auction ends on a Friday, the merchandise needs to be picked up by the close of business on Sunday (or Saturday if it is a baby). If other arrangements need to be made, please notify Lucas Auction BEFORE the end of the 2nd day. (Extended storage fees will apply).

Can payment be made any other way than a credit card?

For online purchases, a credit/debit card MUST be on file.  For an alternate payment method, please contact Lucas Auctions prior to the end of the auction.  Payment by debit or credit card will get you a paid invoice faster and allow you to pick up your purchases faster than any other method.

Are debit cards accepted? 

Debit cards are accepted.

How do I find out if I was successful bidder on an item?

You should received an email, text, or both about being a successful winner, as well as, receiving an invoice once invoices are processed for the day.  If you do not receive any of those notices, you can find your invoices by clicking on the Invoices link in the top menu bar once you are logged in. You can also check past items page to see if you are marked as the high bidder.